At JPW Digital, we are committed to delivering high-quality digital marketing and web development services to clients worldwide. Due to the nature of digital services, our refund policy is outlined below.
1. Digital Services
JPW Digital provides services including, but not limited to:
- Website Design & Development
- E-commerce Development
- Search Engine Optimization (SEO)
- UI/UX Design
- Branding & Graphic Design
- Social Media Marketing
- Content Creation
- Software Development
- Website Maintenance
- Other Digital Marketing & Technology Services
As these services involve time, expertise, and resources, they are non-returnable.
2. Refund Eligibility
A refund may be considered only under the following circumstances:
- Payment was made accidentally or duplicated.
- JPW Digital is unable to commence the agreed project due to reasons solely attributable to us.
- A written refund request is submitted before any work has started.
If project work has already begun, refunds will generally not be available.
3. Non-Refundable Situations
Refunds will not be provided if:
- Project planning, research, design, development, or marketing work has commenced.
- The client changes their mind after work has started.
- Delays occur because the client fails to provide required content, approvals, or feedback.
- The client requests cancellation after project milestones have been completed.
- Expected marketing results, search engine rankings, sales, leads, or advertising performance are not achieved, as these depend on many external factors beyond our control.
4. Project Cancellation
Clients may request project cancellation by contacting us in writing.
If cancellation is requested after work has commenced, JPW Digital reserves the right to retain payment for work completed up to the cancellation date. Any remaining balance, if applicable, will be determined at our sole discretion.
5. Service Deliverables
Upon completion and delivery of digital assets, websites, marketing campaigns, designs, or software, the project shall be considered fulfilled. Digital deliverables cannot be returned.
6. Chargebacks
Before initiating a chargeback with your bank or payment provider, please contact JPW Digital so we can work with you to resolve any concerns. Unauthorized chargebacks for completed work may be disputed with supporting project documentation.
7. Processing Approved Refunds
If a refund is approved, it will be processed within 7–14 business days using the original payment method. Processing times may vary depending on your bank or payment provider.
8. Contact Us
If you have any questions regarding this Refund & Return Policy, please contact us:
JPW Digital
Email: info@jpw.digital
Phone: +91 8657863752
